Traditionally users can get album info in Windows media player by right-clicking an album and selecting find album info. Still, some users have also stated that this simple way does not work for them.
Ways To Fix This Problem
- Refreshing windows media player database
- Reinstall windows media player
- Troubleshooting windows media player
- Enable windows media player
- Edit the host’s file
- Delete art cache
- Change value date
Refresh Windows Media Player Database
To refresh the database, the user needs to open run; for windows 10 and 11 users, first type the run inside the search bar. Moreover, press open from the pane on the right.
And for Windows 7 users, click the start button and type the word run in the start menu search box, then open the run command window.
However, a simple command can also be done, i.e., window key + R, a keyboard shortcut.
- Open run.
- Then enter %LOCALAPPDATA%MicrosoftMedia Player in the box and click ok.
- File explorer will be opened.
- Then, the user needs to select all the files in the folder by holding the ctrl key while not selecting subfolders.
- Then delete the selected folder content.
- Opening WINDOWS MEDIA PLAYER will then rebuild the database.
Reinstall Windows Media Player
- Open run window
- Enter appwiz.cplin the box that opened.
- Click ok
- Then click turn windows features on or off.
- Expand media features
- Deselect the windows media player check box and click ok
- Then restart windows after turning off windows media player
- After that, open the windows features again.
- Select windows media player check box
- Click ok to reinstall WINDOWS MEDIA PLAYER
Troubleshooting Windows Media Player
- Open control panel.
- Search troubleshooting.
- Click on view all at the right pane
- Find WINDOWS MEDIA PLAYER setting and WINDOWS MEDIA PLAYER library troubleshoot
- Run each of them
Enable Windows Media Player
- Firstly, open control panel
- Change view by drop-down to small icons
- Search for defender firewall of windows
- Select Allow an app or feature through windows defender firewall on the right pane.
- Click change settings
- Search for WINDOWS MEDIA PLAYER and its network services
- Check both public and private boxes
- Finally click ok
Edit The Host’s File
- Firstly, open file explorer
- Enter C: WindowsSystem32driversetc in the address bar of file explore
- Then press return.
- Right-click hosts.txt and select open with -> notepad
- Then find the line in the hosts’ file that has: redir.metaservices.microsoft.com.
- If the numbers 0.0.0.0. precede redir.metaservices.microsoft.com, edit that number to 184.108.40.206. Therefore, the line should then be 220.127.116.11 redir.metaservices.microsoft.com.
- Click file. Go to save as option
- Right-click the hosts.txt file on the desktop and select rename
- Delete the txt extension from the file title
- After that, right-click the hosts file on the desktop
- Select copy
- Open the path C: > Windows > System32 > drivers > etc in the file explorer again
- Then right-click a space within the host’s folder and select page
Delete Art Cache
- Firstly, close the windows media player.
- Press and hold the windows = E key to open windows explorer or find the windows explorer through the search bar.
- Navigate to C:\Users\[username]\AppData\Local\Microsoft\Media Player\Art Cache
- Delete all the files inside the art cache folder
- Finally restart windows media player
Change Value Date
- Open Run dialog box, with the suitable way as mentioned at the beginning of this article
- Type regedit into a Run dialog box
- Clock ok to open the registry editor
- Navigate to the tree located in the left side pane: HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\TunerConfig
- Find the PREFERREDMETADATAPROVIDER on the right side of the pane and then double click on it.
- Change its value date from “pmpMusicMatch” to a blank value
- Then save that
- Finally, restart the windows media player, and the software will make a restoring
- Then everything will work.
Those are seven solutions that will probably fix the windows media player can’t find album info problem. However, Microsoft has confirmed it has stopped supporting the metadata service for windows media player in windows 7. So, windows 7’s media player no longer displays a new genre, title, cover art, director, and artist metadata.
Alex Wawro is a lifelong tech and games enthusiast with more than a decade of experience covering both for outlets like Game Developer, Black Hat, and PC World magazine. He currently serves as a senior editor covering all things computing, from laptops and desktops to keyboards and mice.